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District Manager-NY
NY, NY
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Job Description
Disrict Manager
Location: New York, NY
Company Order Number: 1952
# of openings: 1
Description
Position: District Manager
Status: Full time, Exempt
Reports to: District Manager
We are looking to hire GREAT people who have a:
* Passion for selling
* Passion for cooking and entertaining
* Insatiable curiosity driven by the desire to be the “Trusted Authority”
* Willingness to share their passion & curiosity with customers, community and co-workers
* Unique voice and a willingness to use it to tell our story
Position Overview
Responsible for the overall activities of 6-12 stores. Maximizes sales while controlling store and District expenses at agreed upon budgetary levels. Establishes and maintains high quality standards in all operational merchandising and employee activities.
Job Responsibilities (including, but not limited to)
Sales Generation
* Establishes and maintains high quality standards in all stores to maximize sales.
* Develops sales-oriented managers and salespeople. Ensures that managers know their merchandise, their needs and competitive situation.
* Directs the Store Managers activities to achieve sales.
* Assist with the development and execution of annual sales and expense budgets for the stores within the district that have cooking programs.
* Ensures that the stores are merchandised to sell. Works closely with the corporate Visual Coordinator to achieve this.
* Responsible for ensuring stores provide consistent service that meets or exceeds the customer’s expectations and Sur La Table’s standards.
* Sets realistic goals that will entice and motivate a high level of participation in company-wide contests; ensures that the Store Managers conduct periodic sales contests.
* Responsible for achieving sales goals and driving sales by actively finding ways to increase conversion rate, average sales transactions and total number of transactions
* Communicates advertising opportunities to the corporate office for implementation. When possible, participates in community activities which are beneficial to sales efforts.
* Reviews sales results frequently and takes aggressive action to correct deficiencies and maximize positive sales patterns.Maintains market awareness for the establishment of a competitive advantage. Knows who the competition is and what they are doing.
Human Resources – staffing & training
* Prepares and submits manpower staffing plans, as requested.
* Assist in the recruitment and retention of high quality, experienced store management who will be effective in maintaining a store environment consistent with our Mission Statement and Core Values.
* Supervise store management and work with Human Resources to support stores in the hiring, evaluation, motivation and recognition of store employees, as well as adherence to HR policies and procedures
* Assist managers in identification and recruitment of outside talent and development of employees for future positions and work with the VP of Store Operations and HR to develop appropriate training material
* Supervises the administration of company HR programs including but not limited to performance reviews, compensation action, discipline, retention of employment records and benefit programs.
* Ensures awareness of and compliance to State and Federal employment regulations.
* Maintains awareness of competitive compensation and benefits practices.
* Assist with the development and implementation of adequate training for all employees in customer service, merchandising, loss prevention, product knowledge, and other operational areas as necessary to perform the job.
* Maintains an ongoing District succession plan.
* Ensure scheduling of staff is consistent with staffing models, to maximize customer service while maintaining the proper percent to sales ratio
Merchandising
* Maintains and communicates to business partners an awareness of industry trends, directions and their relevance to consumers within each given market.
* Assesses and communicates to the buyers the appropriateness of current and future merchandise classifications for each market.
* Communicate merchandise standards emphasizing consistency within the district.
* Implement merchandising strategy to accommodate seasonal changes and optimize sales potential.
* Travel within the district, working with staff and management to maintain and teach merchandising standards.
* Provide constructive feedback regarding merchandise assortments and inventory levels.
Expense Control
* Controls store payroll expenses.
* Monitors store’s sales driven controllable expenses (i.e. store supplies, maintenance, fixtures, phones, etc.) and ensures conformance with established guidelines.
* Provide the tools to help the stores control expenses with the goal of achieving and exceeding profit targets.
Budget Planning and Sales Forecasting
* Prepares an annual sales forecast.
* Prepares an annual operating budget for stores.
* Ensures maximum profitability through monitoring performance relative to budget.
Communication
* Responsible for keeping the stores informed and updated.
* Communicate to the stores by providing feedback and creating team unity and spirit within the district..
* Provide communication on new policies and procedures including revisions and updates.
Loss Prevention
* In partnership with the Loss Prevention Manager, determines acceptability of proposed action or program initiated to reduce shrink in the stores. Monitors the effectiveness of such programs. Monitors interim inventories.
* Partners with Loss Prevention Manager to provide Store Managers with the direction and tools to help them safeguard the store assets including customers, associates, inventory, cash and the physical facility against any losses from internal or external forces.
* Ensures that adequate alarm services are maintained and ensures the review of their reports.
* Help the stores identify and eliminate shrinkage.
* Supervises the training of store employees in loss prevention related areas.
New Store Opening
* Recommends potentially important areas for expansion to the Vice President of Store Operations and the Real estate committee.
* Evaluates the regional benefits for tentatively planned store locations and communicates findings to the VP of Store Operations.
* Supervises the opening of new stores, ensuring adherence to timetables, training and pre-opening budget guidelines.
Job Requirements (including, but not limited to)
* 5 to 7 years of experience in retail store management.
* Experience in multi-store management.
* Demonstrated ability to build effective teams and motivate employees.
* Knowledge of effective merchandise presentation standards.
* Superior time management skills.
* Proficiency with Microsoft Excel, Word and Outlook.
* Ability to travel.
* Strong initiative and leadership skills.
* Excellent communication skills, both verbal and written.
* Good problem solving-skills and desire to support and explain company values.
* Willingness to set and maintain high standards of performance.
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Experience Required
3 plus years
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Last Update
February 09, 2010
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